Warranty Information
At ChellaWood, we take pride in the craftsmanship and quality of our wooden products. Each item is carefully designed and inspected to meet high standards of durability and function.
1. Warranty Coverage
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All ChellaWood products are covered by a 12-month limited warranty from the date of purchase.
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This warranty covers manufacturing defects in materials or workmanship, including:
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Structural cracks or splits caused by defective materials.
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Faulty joints or assembly issues.
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Warping or defects that affect normal use.
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2. What Is Not Covered
This warranty does not cover:
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Normal wear and tear from everyday use.
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Natural variations in wood grain, color, or texture (these are part of the uniqueness of handcrafted items).
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Damage resulting from improper use, care, or storage (e.g., exposure to extreme heat, humidity, or direct water immersion).
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Accidental damage, misuse, or modifications made by the customer.
3. Claim Process
If you believe your product has a defect covered by this warranty:
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Contact us at Contact@chellawood.com or call +1 804-830-2428.
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Provide your order number, proof of purchase, and photos of the issue.
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Our team will review your claim within 5–7 business days.
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If approved, we will offer a repair, replacement, or refund depending on the situation.
4. Limitations
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The warranty is valid only for purchases made directly from chellawood.com or authorized retail partners.
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Warranty coverage is limited to the original purchaser and cannot be transferred.
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Liability is limited to the value of the purchased item.
5. Contact for Warranty Claims
ChellaWood (Ezinas LLC)
201 N Broad St. Suite 201
Middletown, DE 19709, United States
Email: Contact@chellawood.com
Phone: +1 804-830-2428
