Billing Terms & Conditions

1. General Information

These Billing Terms & Conditions (“Terms”) govern all payments and billing activities on chellawood.com. By placing an order on our website, you agree to these Terms in addition to our Terms of Service.

2. Accepted Payment Methods

We accept the following payment methods:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Shop Pay, Apple Pay, Google Pay (where available)

All transactions are processed in USD. Currency conversions and bank fees may apply depending on your financial institution.

3. Payment Authorization

When placing an order, you authorize ChellaWood (Ezinas LLC) to charge the payment method you provided for the total purchase amount, including applicable shipping costs, taxes, and fees.

4. Order Confirmation

  • Orders are confirmed only after successful payment authorization.

  • If your payment cannot be processed, your order will not be completed, and you will be notified by email.

5. Taxes & Duties

  • Sales tax is applied to orders shipped to addresses in states where we are legally required to collect tax.

  • For international orders, you are responsible for any customs duties, import taxes, or fees imposed by your local authorities.

6. Billing Accuracy

You agree to provide current, complete, and accurate billing information. If your billing information changes (e.g., card expiration, address update), you must promptly update it in your account to avoid order delays.

7. Fraud Prevention

We reserve the right to:

  • Refuse any order suspected of fraudulent activity.

  • Verify payment details before processing.

  • Contact the card issuer or payment platform for additional verification when needed.

8. Subscription or Recurring Payments (If Applicable)

If you purchase a subscription or recurring service, you authorize us to charge your payment method on a recurring basis until canceled. You may manage or cancel renewals at any time through your account settings or by contacting us at Contact@chellawood.com.

9. Disputed Charges

  • If you believe there is an error or unauthorized charge on your account, notify us immediately at Contact@chellawood.com or call +1 804-830-2428.

  • We will investigate disputes promptly and work to resolve them within a reasonable timeframe.

10. Contact Information

If you have any questions regarding billing or payment, please contact us:

ChellaWood (Ezinas LLC)
201 N Broad St. Suite 201
Middletown, DE 19709, United States
📧 Email: Contact@chellawood.com
📞 Phone: +1 804-830-2428