At ChellaWood, we strive to provide high-quality products and a smooth shopping experience. If a concern arises, we are committed to resolving disputes fairly, quickly, and transparently.

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1. Informal Resolution First

Before filing a formal complaint, we encourage you to contact us directly so we can resolve the issue:

Email: Contact@chellawood.com
Phone: +1 804-830-2428

Most issues, including order problems, refunds, or warranty concerns, can be resolved through our support team within 5–7 business days.

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2. Scope of Disputes

This policy applies to disputes related to:

• Product quality or defects.

• Shipping or delivery issues.

• Billing or payment concerns.

• Return or refund eligibility.

It does not apply to fraudulent use of our website, intellectual property claims, or cases outside consumer transaction matters.

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3. Mediation and Arbitration

• If a resolution cannot be reached informally, both parties agree to attempt mediation through a neutral third party.

• If mediation does not resolve the issue, the dispute may be submitted to binding arbitration under the rules of the American Arbitration Association (AAA) or a similar recognized body.

• Arbitration will take place in the State of Delaware, United States, unless both parties agree otherwise.

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4. Governing Law

This Dispute Resolution policy is governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

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5. Exceptions

• Consumers in the European Union or United Kingdom may have access to online dispute resolution platforms in accordance with local laws.

• Nothing in this policy limits your statutory rights under applicable consumer protection laws.

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6. Contact Information

For any dispute or concern, please reach out:

ChellaWood (Ezinas LLC)
201 N Broad St. Suite 201
Middletown, DE 19709, United States
Email: Contact@chellawood.com
Phone: +1 804-830-2428