Accessibility

ChellaWood, we are committed to ensuring that our website and our products are accessible to everyone, including people with disabilities. We believe in equal access, fair opportunity, and an inclusive experience for all customers.

1. Our Commitment

  • We strive to make chellawood.com easy to use and navigate, regardless of technology or ability.

  • We follow accessibility best practices and aim to comply with WCAG 2.1 Level AA standards (Web Content Accessibility Guidelines).

  • Our team regularly reviews content and design to remove barriers and improve accessibility.

2. Measures We Have Taken

  • Readable text with clear contrast between background and fonts.

  • Keyboard navigation enabled for menus and interactive features.

  • Alt text descriptions provided for product and decorative images.

  • Structured headings to improve screen reader navigation.

  • Responsive design to ensure usability across mobile, tablet, and desktop devices.

3. Ongoing Improvements

Accessibility is not a one-time effort. We continue to:

  • Audit our website on a regular basis.

  • Update policies, product pages, and content for clarity and ease of use.

  • Work with developers to integrate accessible design standards in new features.

4. Third-Party Tools and Content

Some third-party integrations (such as payment gateways or external apps) may have accessibility limitations beyond our control. We encourage these providers to improve accessibility, and we will support customers who experience issues with them.

5. Contact Us for Accessibility Support

If you encounter any barriers while using our website or need assistance, please let us know. We take feedback seriously and aim to respond within 48 hours.

Email: Contact@chellawood.com
Phone: +1 804-830-2428
Address: ChellaWood (Ezinas LLC), 201 N Broad St. Suite 201, Middletown, DE 19709, United States

6. Alternative Assistance

If you are unable to access certain content online, we can provide assistance by:

  • Taking phone orders.

  • Sending product details and care instructions by email.

  • Offering accessible formats of essential documents upon request.